The Customer Magazine, Edition 6 is out now

The latest edition of The Customer Magazine for Customer Experience and Customer-related disciplines is out now. The latest edition is available at: https://issuu.com/charteredinstituteofcustomermg/docs/the_customer_6th_edition We are inviting contributions for the...

Feedback on 10 July Industry Meeting

The volunteer group of 40 performed feedback to the Gauteng CX Industry members on 10 July 2019. Please feel free to view / listen to the meeting at the link: https://fccdl.in/gO5NJ0eZhX (the meeting starts around the 14:30 mark). The following was discussed: Meetings...

Offline voting communique

Restating the intent of the Industry meeting The purpose of the industry meeting on 9 November 2018 is only to give stakeholders of the Customer Experience profession a democratic vote on: Whether to formally start a Professional Body or not (Vote for Motion A or...

Details about the CX Industry meeting

Industry meeting update There is a week before the planned industry meeting for the South African Customer Experience (CX) stakeholders. The meeting is taking place on Friday, 9thNovember 2018 at 9am.   The purpose of the meeting is for stakeholders to vote on a...